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Do you know that Austin is without doubt one of the few cities in the entire nation to have a concierge program?
Kristen Olson
Often, we solely consider a lodge concierge, an individual who assists company with info and reservations. Kristen Olson’s function as Austin’s group concierge is considerably parallel, but additionally consists of assist in recruitment and retention {of professional} expertise to our group. She works to showcase our city to potential new professionals after which to assist make their transition to life in Austin simpler. Working with 1500 folks over seven years, Kristen has a heat and welcoming method that has introduced nice success to this program. Her companies are free to any native enterprise or to any new skilled particular person.
It’s clear that Kristen loves her work. This people-loving girl says she has the “greatest job ever!” She will get referrals from Hormel, Mayo Clinic Well being Programs, and different firms when they’re bringing potential staff to city. Different newcomers simply cease within the Chamber of Commerce workplace for details about shifting right here and are referred to her.
Kristen tries to create an expertise for them that they received’t overlook.
This typically begins with a 90-minute group tour, which incorporates visiting Austin’s downtown and different main venues to debate purchasing, eating places, colleges, parks and different particular options of our city. That’s adopted by a go to to a few of our neighborhoods and housing developments. Kristen says that persons are often amazed at what Austin has to supply. A newcomer lately acknowledged, “You could have proven me that there are an incredible variety of issues occurring right here in what at first appears to be like to be a small city.” On the finish of the tour, she presents a relocation packet and a welcome bag containing enterprise promoting and trinkets from taking part sponsors. Earlier than she leaves them, she affords assist with discovering a realtor or rental housing, getting kids enrolled in class, and connecting with group actions. Then by electronic mail, she serves as a unbroken useful resource.
One other vital characteristic of this concierge function is to assist the “trailing partner” to search out employment right here. Kristen is proud to say she has discovered placements for 60 spouses of latest professionals who’ve used this service. She works with Chamber members to “open doorways” for these spouses. She could be very grateful for the assist and help she receives from colleagues and chamber members so as to make these connections occur and to this system’s main sponsors, Hormel Meals, The Hormel Basis and Mayo Clinic Well being System, for his or her monetary assist.
In an effort to maintain folks in Austin, Kristen says, “I encourage all skilled newcomers to look at for invites to our ‘Superior Austin’ occasions and to think about attending a few of them in order that they see extra of Austin and meet different new professionals.” Changing into engaged in the neighborhood and creating friendships is usually key to creating folks really feel at dwelling. The Superior Austin occasions she arranges are good at making this occur and have included Nature Heart actions, Bruins video games, portray and yoga classes within the park, to call a couple of. Throughout Covid instances, Kristen has discovered artistic methods to resolve social distancing challenges, comparable to caravanning on group excursions utilizing her speakerphone or providing Zoom occasions. Her ongoing Zoom ebook membership options digital visits from the authors (books supplied by Candy Reads) and her digital wine tasting social gathering featured wine tasting kits supplied by HyVee. She is aware of she has succeeded when a newcomer says, “I met my new greatest good friend at one among your occasions!”
It’s clear that it has taken the fitting particular person with great organizational and folks abilities, to say nothing of a watch for element, to make this all occur to profit our group. We salute you, Kristen Olson, for serving Austin on this approach!
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